OUR PROCESS
We manage every aspect of your insurance claim with high-tech precision and total transparency, ensuring your vehicle is restored to OEM standards without the stress.
01 / CONSULTATION & ESTIMATE
We’ll inspect the damage, walk you through what’s needed to fix it, and provide a clear, upfront quote before we start any work at all.
02 / INSURANCE CLAIM COORDINATION
We deal directly with your insurance company to streamline the approval process, managing all documentation and digital communications.
03 / PRECISION REPAIR
We fix any structural damage and exterior panels using premium parts so your car protects you perfectly. Our expert repairs ensure your vehicle feels secure and completely safe to drive again.
04 / QUALITY & PICKUP
Final inspection and detailing are completed before your vehicle is handed back to you, looking like new and backed by our warranty.
Accident Claims Guide
01. Safety & Info
02. Notify Insurer
03. Expert Repair
Ensure everyone is safe, then exchange details with the other party and capture clear photos of the damage.
Contact your insurance provider to lodge the claim. Nominate Premier Collision as your choice of repairer.
We handle the assessment and communication with your carrier, restoring your vehicle to OEM showroom standards.
FAQ
HOW DO I START AN INSURANCE CLAIM?
Contact your insurer to lodge the claim and obtain a claim number. Once you have this, notify us and we will coordinate the assessment and repairs directly with your carrier.
WILL I HAVE TO PAY AN EXCESS?
Excess payments depend on your policy and who was at fault in the accident. Premier Collision can guide you through your policy details to determine if an excess applies.
AM I ELIGIBLE FOR A HIRE CAR?
Many policies include a replacement vehicle option. If you were not at fault, we may be able to organise a replacement car for you at no cost during the repair period.
HOW LONG WILL THE REPAIRS TAKE?
Timelines vary based on damage severity and parts availability. We provide an estimated completion date after the initial assessment and keep you updated throughout the process.
